Delivery & Returns
Domestic Delivery
Breath easy, all shipping is on us. We aim to deliver within the time frame promised however we cannot guarantee delivery dates. Please keep in mind that these are estimated arrival times.
Express/Standard Domestic Shipping
Area of Service Price Time Frame
Sabah and Sarawak 2-5 business days
Rest of Malaysia 2-5 business days
International Shipping
arzu does not collect tax, duties or any other additional fees from the customer upon shipment of goods. Your package will be sent to you duties and taxes unpaid and any such charge will need to be paid by you, the customer, once goods reach customs. Upon payment, your goods will be cleared and delivered to you by your local carrier. We will declare the value of yours goods on packages, however, unfortunately we are not able to estimate how much the taxes and duties will be.
International Express Shipping 5-7 business days
Returns
Please be aware that if you chose to return an item you will be responsible for the cost of its shipping fees back to our warehouse. In the case that your item is not deemed returnable by us we are not able to offer a refund and the item will not be returned back to you.
Policy
Goods must be returned within 3 days of receipt
We do not accept exchanges at this time
Goods must be unworn, unwashed and in original packaging
All arzu hangtags and labels must be attached to the item
Any goods marked 'Sale' cannot be returned
Original shipping charges are non-refundable
Customer is responsible for all goods sent until they are received at our warehouse
Customer agrees to assume the costs associated with returning the purchased item(s)
Processing/Refunds
Refunds will be processed approximately 5 to 7 business days after we receive your items
Note: your bank may require additional days to process the transaction
All goods are subject to inspection: Worn, soiled or damaged goods (due to
wear/improper washing) cannot be refunded and will not be returned back
Refunds to your original payment method will require a processing fee of RM5.00, which will be deducted from the amount to be refunded to you
You will receive your refund in the original form of payment
Unfortunately we cannot refund duties or shipping charges
How to make a Return
1.Read our Return Policy and Processing/Refunds above to ensure you are informed—we are not able to refund items which we deem used or damaged
2.Pick a reliable courier service and package the goods well to prevent damage
3.Attach proof of payment and the original order no. with your parcel
4.Ship goods to the address below:
arzu
Office Suite 19-8-3, Level 8,
UOA Centre
No.19, Jalan Pinang,
50450 Kuala Lumpur
5. Wait for a confirmation email from us that we have received your package
6. Allow 5-7 business days for our staff to process your refund
For further inquiries please contact our team at returns@arzuscarf.com